Shipping policy
Last updated: November 9, 2026
Thank you for shopping with Shaloah Natural Skincare. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Order Processing
Orders will be processed within 1-3 working days.
You'll receive a confirmation email with tracking as soon as your order ships.
Shipping Methods & Delivery Times
Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.
Shipping costs
Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.
European Union customs, taxes and other applicable fees
Orders shipped to countries in the European Union may be subject to VAT, customs duties, import taxes, and carrier brokerage or handling fees. Where available, applicable taxes, duties, and import fees will be calculated and shown at checkout before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.
If checkout states that duties and taxes are prepaid, your order will be shipped with those charges prepaid and you should not be asked to pay additional import charges at delivery. If checkout does not state that duties and taxes are prepaid, you may be required to pay VAT, customs duties, import taxes, brokerage fees, or carrier handling fees before or at delivery.
Import charges are determined by EU customs authorities and/or the carrier and may vary based on the destination country, product classification, product value, country of origin, and shipping method. Customs processing may also affect delivery times.
Orders shipped from the United Kingdom to the United States are exempt from UK VAT. However, because the United States requires formal customs entry and duty payments on all commercial shipments regardless of their value, your order will be subject to US customs clearance, mandatory import duties, tariffs, and carrier brokerage or handling fees.
If these import charges are calculated and collected directly at checkout, your order will be shipped with those charges prepaid and you should not be asked to pay additional import charges at delivery. If these charges are not collected at checkout, you will be required to pay all applicable US customs duties, import taxes, brokerage fees, or carrier disbursement fees before or at the time of delivery. All import charges are determined by US Customs and Border Protection (CBP) and the carrier based on product classification, value, and country of origin.
Canada customs, taxes and other applicable fees
Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and carrier brokerage or handling fees. If taxes and import charges are calculated at checkout, they will not be due at delivery. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.
Orders shipped from the United Kingdom to destinations outside the EU, US, and Canada may be subject to local import taxes, value-added taxes (VAT), goods and services taxes (GST), customs duties, and carrier clearance fees as dictated by the destination country's regulations.
Unless explicitly stated as prepaid at checkout, all such fees are the sole responsibility of the customer and will be collected by the carrier before or at the time of delivery. We have no control over these charges and cannot predict their amount. If you refuse a shipment due to unexpected import fees, you will be responsible for the original shipping costs, any import fees incurred on the package, and the cost of returning the package to us. These expenses will be deducted from your final refund.
Order Tracking
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.
Shipping destinations
We currently ship to Albania, Andorra, Australia, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, and United States.
International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.
Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.
Lost, damaged, or delayed packages
If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.
Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.
Questions?
Contact our team at info@shaloahskincare.co.uk
